(Graduate) Special Channels Executive Vacancy, Guinness, Lagos, Nigeria

Posted by | November 22, 2014 | Graduate Jobs, Guinness Nigeria

The Job : Special Channels Executive, Guinness Nigeria.

Job Status: Full Time Job,

Remuneration: Attractive,

Location: Lagos, Nigeria.

Job Description

Responsible for managing the Special Channel call centre team and online media.

Accountabilities
Deal directly with the call centre representatives managing customers either by telephone, electronically or face to face.
respond promptly to customer inquiries, handle and resolve customer complaints
provide pricing and delivery information, process orders, forms, applications and requests
organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource
manage customers’ accounts, keep records of customer interactions and transactions
record details of inquiries, comments, complaints and record details of actions taken
consolidates and distribute customer and sales activity reports
maintain customer databases, manage administration and follow up on customer interactions
provide feedback on the efficiency of the customer service process
Liaise with the assign vendor and check the progress of deliveries of customers’ orders to the event and keep record of inventories.
To send daily, weekly, monthly, quarterly and yearly reports to manager and team as directed and in specified formats.
Maintain a database of special channel assets and information as may be deemed relevant

Qualification

University graduate (minimum 2nd class hons/equivalent) with a minimum of 2 years relevant work experience.
knowledge of:
customer service principles and practices and administrative procedures
relevant computer applications
numeric, oral and written language applications, data collection and ordering

How To Apply

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