Full-time Application Specialist – South West at Advance Medisystems
Advance Medisystems (a member of Afriglobal Group) has fast become one of the best medical sales & service operation in Nigeria & West Africa. We have a team of highly trained, passionate and customer centric staff who pride in selling high quality equipment, reagents and consumables to customers at the best prices available in the market.
The Job : Application Specialist – South West
Job Status: Full Time Job,Graduate/Exp
- Provide high level scientific support and operator training to both customers and FSR.
- Handle and provide solutions on reagent and software problems due to customer complaints. When needed, documents of customers’ complaints or questions to be dispatched to 2nd level support or service.
- Ensure follow-up until issue has been resolved
- Provide emergency after-hours scientific and troubleshooting.
- Provide scientific documentation to customers support for the company’s systems
Training and Development:
- Participate in operator trainings, workshops and seminars (to enhance knowledge of instruments and continuous improvement of support level)
- Maintain product knowledge and technical knowledge by attending educational workshops and continuous review of professional publications.
Controlling and Reporting:
- Ensure immediate and appropriate documentation of customer communication in CRM system in order to keep the local customer database up to date
- Comply with the Corporate Complain Management Process
- Participate in meetings with other teams (Technical Support, Sales & Marketing)
- Ensure customer satisfaction and long term customer loyalty
- Support and assist to identify business opportunities in the market.
Experience and Qualifications
- HND / BSc Medical Laboratory Sciences, Biology, Chemistry or Biochemistry or work related experience
- Significant experience in troubleshooting
- Minimum of 3 years of experience in laboratory practice and/or experience in the use of automated laboratory equipment (Roche instruments preferable)
- Technical vocabulary
- Proficient Computer Skill.
How To Apply
Applicants should send their Applications to: [email protected]