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13 Apr 2019

Full-time Call Center Agent (Hausa Speaking) at Workforce Group

Nigeria Job bucket Staff Anywhere

Job Description

Workforce Group – Our client, a reputable Commercial Bank is currently recruiting to fill the position below:

The Job : Call Center Agent (Hausa Speaking)

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • OND/HND/B.Sc in any relevant discipline
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.

Remuneration

  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.

How To Apply

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Job Categories: Customer Care Jobs In Nigeria. Job Types: Full-time. Job Tags: Call Center Agent (Hausa Speaking) jobs and Workforce Group jobs. Salaries: N100000 - N200000.

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