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12 Jul 2019

Full-time Call Center Agent (International Languages) at the Outsource Company

Outsource Company – Posted by Nigeria Job bucket Staff Abuja, Federal Capital Territory, Nigeria

Job Description

The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC).

The Job : Call Center Agent (International Languages)

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

  • Build customer interest in the service and product offered by the company
  • Educate customer on new and existing products on the network
  • Effective and professional Brand cross-selling of company products & services
  • Follow through on commitments made to customers in the course of selling.
  • Maintain a detailed knowledge of business processes and procedures
  • Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
  • Perform other tasks as may be assigned by the Call Centre
  • Management. These instructions would be reasonable and aligned to the Organization’s objectives.
  • Deliver world class customer service by cross-selling with vibrancy and personal confidence
  • Meet or exceed monthly performance goals including quality, adherence, sales target and others
  • Provide accurate product information and serve as a knowledgeable resource for customer
  • Manage daily customer requests and inquiries during contact, ensuring issues are accurately and promptly escalated to Supervisors for further escalation for resolution.
  • Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction.
  • Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.

Requirements

  • Minimum of OND or its equivalent in any related discipline. E.g. Linguistics, Classics, Modern European Languages etc.
  • Must be able to speak fluently French, Arabic, Mandarin, Spanish, Portuguese & English Language.
  • Good Communication Skills
  • Intermediate Computer Skills.

How To Apply

Interested and qualified candidates should forward their CV (MS Word Format) to: [email protected] Using “Call Center Agent (French & English) or Call Center Agent (Portuguese & English)” as the subject of the mail depending on the preferred language of expertise

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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Call Center Agent (International Languages) jobs and Outsource Company jobs. Salaries: N100000 - N200000 and N50,000-N100,000.

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