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12 Feb 2019

Full-time Contact Center Agent at Workforce Group

Nigeria Job bucket Staff Anywhere

Job Description

Workforce Group – Our client is currently recruiting suitably qualified candidates for the position below:

The Job : Contact Center Agent

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Location: Lagos (Island and Mainland)

Job Description

  • He/She will be the liaison between the organization and its current and potential customers.
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • HND/B.Sc in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills
  • Must be Fluent in English and one other Language
  • One or two years’ experience working in a related job role.
  • Must be resident in Lagos.

Remuneration
Attractive Basic pay and other benefits.

How To Apply

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Job Categories: Management Jobs In Nigeria. Job Types: Full-time. Job Tags: Contact Center Agent jobs and Workforce Group jobs. Salaries: N50,000-N100,000.

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