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16 Sep 2018

Full-time Customer Service Manager at GBfoods Africa

Nigeria Job bucket Staff Shangishan, Kosofe, Nigeria

Job Description

GB foods is a leading FMCG group in West and Central Africa. We are into Trading and Manufacturing of branded food products for the African market.

The Job : Customer Service Manager

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Department: Customer Service
Contract: Permanent
Working day: Full time

Role & Responsibilities

We are looking for a Customer Service Manager for our business in Nigeria, reporting to the Business Unit Manager he/she will be responsible for:

  • Together with the demand Planner, lead the forecasting process trying to get the best forecast accuracy, in order to optimize the planning, supply and production processes.
  • Agree with Sales Management the customer service conditions, trying to optimize customer satisfaction and efficiency for the company.
  • Agrees with Logistic team the delivery conditions o customers, trying to meet the service level targets at the most efficiency cost.
  • Lead the Pricing Committee to agree the sales prices to customers with Sales and Finance management
  • Lead the Credit Committee, to decide the payment and credit conditions with customers
  • With the Logistics team, being responsible for the orders and deliveries to customers
  • With the Sales team, being responsible for customers cash collection
  • With the Operations team, being responsible for the product availability
  • Responsibility for achieving the committed sales in front of General Management
  • Responsibility for achieving the target in Account Receivables in front of Finance Management
  • Being the Credit Manager for the Nigeria Business Unit
  • Supervising the order to cash process execution

Requirements

  • Bachelor’s degree in Economy, Business Administration or Engineering
  • At least 5 years of experience in Customer Service area
  • People Management skills

How To Apply

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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Customer Service Manager jobs and GBfoods Africa jobs. Salaries: N50,000-N100,000.

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