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23 Aug 2018

Full-time Helena Frey Limited: Customer Service Team Lead Recruitment

Nigeriabucket Staff Lagos, Lagos, Nigeria

Job Description

The Job : Customer Service Team Lead

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Lagos Mainland

Job Profile

  • Leads and supports the daily operations of a team remotely and in the office, responsible for providing pleasant and professional customer service experience to all external and internal customers.
  • Monitors adherence of CSR team to Service Level Agreements
  • Motivates, coaches, communicates clear expectations and behaviors, and builds accountability of team members.
  • Participates in the strategy sessions and implementation of initiatives to drive business success.

REQUIREMENTS

  • Must possess minimum of any of first degree or its equivalentin any discipline with at least 5years’ experience managing customer service or contact center teams.
  • Excellent technical, problem solving, analytic and negotiation skills as well as interpersonal and outstanding customer service skills
  • Knowledgeable in health insurance will be an added advantage.
  • Excellent team supervision and management skills

How To Apply

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Job Categories: Customer Care Jobs In Nigeria. Job Types: Full-time. Job Tags: customer service jobs and Helena Frey Limited jobs. Salaries: N200,000-N300,000.

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