Please login/register to apply for this job.
23 Aug 2018
Full-time Helena Frey Limited: Customer Service Team Lead Recruitment
The Job : Customer Service Team Lead
Job Status: Full Time Job,Graduate/Exp
Location: Lagos Mainland
- Leads and supports the daily operations of a team remotely and in the office, responsible for providing pleasant and professional customer service experience to all external and internal customers.
- Monitors adherence of CSR team to Service Level Agreements
- Motivates, coaches, communicates clear expectations and behaviors, and builds accountability of team members.
- Participates in the strategy sessions and implementation of initiatives to drive business success.
- Must possess minimum of any of first degree or its equivalentin any discipline with at least 5years’ experience managing customer service or contact center teams.
- Excellent technical, problem solving, analytic and negotiation skills as well as interpersonal and outstanding customer service skills
- Knowledgeable in health insurance will be an added advantage.
- Excellent team supervision and management skills
How To Apply