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18 Jan 2018

Full-time Foreign and Commonwealth Office: IT Support Officer Vacancy

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

The Foreign & Commonwealth Office (FCO) has a worldwide network of embassies and consulates, employing over 14,000 people in nearly 270 diplomatic offices. We work with international organisations to promote UK interests and global security, including the EU, NATO, the United Nations, the UN Security Council and the Commonwealth.

The FCO promotes British interests overseas, supporting our citizens and businesses around the globe. The FCO is a ministerial department, supported by 11 agencies and public bodies.

The Job : IT Support Officer
Job Status: Full Time Job,Graduate/Exp
Remuneration: Attractive,
Location: Nigeria

Job Profile
The main purpose of this role is to ensure the smooth running of IT services across the Deputy High Commission’s platform. The jobholder will perform IT Support Officer (ITSO) duties for staff using the classified tiers but will work with the IT Support Team as a whole to ensure the system is fully functional at all times. Lagos is a busy post and you will be expected to provide high quality IT and Diplomatic bag support to over 150 customers including PAGs. The successful applicant will therefore need to demonstrate skills in balancing and prioritising the workload and have excellent communications skills and very good attention to detail.

Roles and responsibilities:

IT Support (80%)

Maintain Cleared Firecrest accounts, mailboxes and DLs
Build Cleared Firecrest workstations and laptops
Set up and support Mobile Firecrest users
Maintain accurate and up to date Cleared Firecrest asset registers and SOPs
IT troubleshooting, responding to customer need
Ordering of Cleared IT equipment
Manage Secure VTC booking system
Maintaining Unclassified and Cleared Server back-ups
Maintaining all BDHC mobile numbers with the service provider
Management and maintenance of the Lagos Sharepoint Site

Bag Service (20%)

Receive all incoming AF bags
Prepare and send outgoing AF bags

Essential qualifications, skills and experience
CompTIA Network+
ITIL (minimum of Foundation level)

Desirable qualifications, skills and experience
Strong communication skills

Required competencies

Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Application deadline
29 January 2018

How To Apply

 

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Job Categories: Government Jobs In Nigeria. Job Types: Full-time. Job Tags: Foreign and Commonwealth Officer jobs and IT Support Officer jobs. Salaries: N400,000 - N600,000 and N600,000 - above.

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