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31 May 2018

Full-time Fulfillment Associate at

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description, Nigeria’s leading online supermarket. If you desire to work in a fast paced environment, and experience rapid personal and career growth while making a tremendous impact in society, then this might be the company for you. We offer a truly entrepreneurial experience in a fast paced, yet structured environment, work within a proudly Nigerian company built by young, talented and dynamic entrepreneurs. We operate a structured yet fun and easy-going work environment and also a management trainee and in-house entrepreneurial mentor-ship program.

The Job : Fulfillment Associate

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Location: Victoria Island, Lagos

Job Description

  • Manage the picking and sorting of items in good condition and without defects at a rate of 30 seconds per item while abiding by customers instructions and suggesting replacements when items are unavailable.
  • Negotiate best rates and prices with logistics service providers and suppliers.
  • Organize dispatch of Delivery Drivers to pick up items from branches as well as to deliver completed items to customers.
  • Determine the best delivery method for each delivery.
  • Diligently apply company’s standard operating procedures in all operations
  • Conduct regular analysis of key metrics and implement lasting solutions and best practices to improve performance where necessary and reduce issues.
  • Constant review of processes following review procedure to ensure efficient processing and early delivery of customers’ orders.
  • Documenting necessary information about activities and providing real-time updates to Supervisor.
  • Perform quality and quantity checks before dispatching the order.
  • Resolution of issues in a very swift and proactive manner as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners.
  • Prepare end-of-day process report with accurate and complete information and reconciliation of all expenses.
  • Lead or participate in cross-functional initiatives.


  • Bachelor’s degree in any relevant field.
  • 1-year working experience, preferably but not necessarily in retail, supermarket, ecommerce.

Additional Information
Soft-Skill Expectations:

  • Ability to work with minimal or no supervision.
  • Strong interpersonal communication skills
  • Extensive attention to detail.
  • Strong problem-solving skills.
  • Demonstrated ability in teamwork, team leadership and taking responsibility.
  • Strict adherence to processes and process review procedure.
  • Demonstrated propensity to learning new processes and self-teaching.
  • Demonstrated propensity to building the team and personal efficiency and self-management.
  • Positive long-term oriented problem-solving attitude and ability to be creative in new situations.
  • Team Playing Spirit
  • Ability to work under pressure.

Task-Related Skill Expectations:

  • Technical Abilities with Devices
  • Picking Speed and 100% Accuracy
  • Team Playing Spirit
  • Written Communication
  • Ability to make sound and good decisions in a short time under pressure.

How To Apply

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Job Categories: Marketing Jobs In Nigeria. Job Types: Full-time. Job Tags: Fulfillment Associate jobs and SuperMart.Ng jobs. Salaries: N300,000 - N400,000.


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