Full-time Ibadan Electricity Distribution Company (IBEDC): Customer Relations Officer Vacancy
Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
We are recruiting to fill the vacant position below:
The Job : Customer Relations Officer
Job Status: Full Time Job,Graduate/Exp
To effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.
Meter reading and management of meter reading books
Handling of service connection like application
Detecting illegal service connection
Reporting faulty/ defective meters
Legalizing non-registered consumers
Pursuing the collection of bad debts
Explaining estimated billings
Explaining sensitive issues such as tariff changes
Disseminating load shedding schedules
Other commercial functions
Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
Distributes customer bills within required timeframe – ensures timely and effective distribution of customer bills
Assist in meeting revenue targets for Business hubs – participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction
Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
Get customers both old and new on metering including the CAPMI scheme.
A good Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.
At least 2 years of experience in a marketing role (esp. field based distribution)
Understanding of the business of IBEDC and related businesses in the electricity sector
Strong Customer Relation Management skills
Strong problem solving and analytical skills
Good interpersonal, persuasion, negotiation and communications skills
Knowledge of billing/collection practices, procedures
Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
Good analytical and numerical skills with the proven ability to pay attention to detail.
Application Closing Date
30th May, 2017.