Full-time Marcforte Business Consulting Limited: Customer Service Director Recruitment
Marcforte Business Consulting Limited is a wholly Nigerian organisation. We operate as an organisational development consultancy providing bespoke interventions aimed at improving staff engagement and performance. As an experienced consultancy, we work across sectors with clients in either product or service industries who require the infusion of worldclass standards and best practices into their structures especially as a result of, or in readiness for growth and expansion.
Our client in the Real Estate Industry seeks to fill the role of Customer Service Director
The Job : Customer Service Director
Job Status: Full Time Job,Graduate/Exp
- First degree in any relevant profession with minimum of 10 -20 years’ experience in Customer relation/engagement.
- At least 5 years must have been spent in a Senior Management Position.
- Relevant professional qualification will be an added advantage.
- Provide oversight for all outbound calls to the company’s clients
- Oversee all customer related queries in relation to Sales, deliveries and allocation of products on behalf of the company
- Liaise with finance department to ensure timely issuance of invoices and receipts for products purchased.
- Design and monitor comprehensive proactive customer engagement process to ensure continuous positive customer experience
- Liaise with External/independent legal service provider to ensure timely and accurate delivery of legal documentation including deed of contract, deed of assignment and restrictive covenant for resident of all company’s estates
- Ensure proper coordination of customer satisfaction survey biannually
- Provide coaching and mentoring to direct reports
- Oversee and ensure constant update to clients on the pace of and infrastructure development of any of the company’s estate
- Design and Develop improving operational process for the collection of all outstanding debt and management of the installment paying process
Not more than 35 – 42 years.
Real Estate Industry Knowledge.
How To Apply