Full-time Outsource Group: Call Centre Agent Vacancy
The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.
We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.
The Job : Call Centre Agent
Job Status: Full Time Job,Graduate/Exp
Location: Wuye District, Abuja
This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
Answer incoming and making outbound calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.
General Job Tasks and Responsibilities
Answer inbound and make outbound calls and respond caller enquiries
Research required information using available resources
Manage and or resolve with supervisor all customer complaints / disputes
Provide customers with product and service information
Enter new customer information into system when applicable
Update existing customer information when applicable
Process request orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls when necessary
Document all call information per standard operating procedures
Other duties as may arise from time to time and may be assigned to the employee
Fluent English( you must speak American / British English).
Those who can not speak American or British English need not apply.
plicants should send their CV’s to: [email protected] Referencing “TOG#CDWRITERS 001”
Note: Available writing samples (2) max to be provided with your submitted CV’s.