Full-time Prepclass Nigeria: Customer Relationship Manager Vacancy
Prepclass is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family’s needs and preferences – whether it’s in-home tutoring or online test prep.
Our current product is an online platform that contains a huge plethora of past question material that allows students practice online and understand there areas of strength and weaknesses. Also parents that want a more personalized experience for their kids can also request for a personal Prepclass tutor from our huge database of more than 5000 tutors in Lagos.
The Job : Customer Relationship Manager
Job Status: Full Time Job,Graduate/Exp
We are looking for a Relationship Manager to build and preserve trusting relationships with our clients and tutors.
To succeed in this role, you should be an excellent communicator, able to build rapport with both clients and tutors. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
- Person must be between the ages of 24 – 29 and preferably female
- OND as minimum qualification
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- HND/OND/BSc in Business Administration or similar field
- Understand clients and tutors needs and develop plans to address them
- Resolve client and tutor complaints quickly and effectively
- Generate up-selling and cross-selling opportunities
- Create bills for services rendered
- Approve tutors payment
- Aim to preserve clients and renew contracts
- Approach potential clients to establish relationships
How To Apply