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1 Jun 2017

Full-time Recruut: Customer Care Retail Lag Vacancy

Recruut – Posted by Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

Our client is an apparel and accessories fashion retailer and has over years grown into one of the biggest fast fashion retailers in Nigeria. Focusing on top quality and affordable prices for female fashion items and has equally amassed a huge community of ardent buyers for its unique service offering.

The Job : Customer Care Retail Lag
Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

Job Qualifications ( University Degree)
Knowledge of customer service principles and practices
1 year experience in customer care is a must
Knowledge of relevant computer applications
Ability to type
Knowledge of administrative procedures
Numeric, oral and written language applications
Product knowledge

Additional Information

Monthly pay is 60,000 (net)

Location is on the Island (Lekki)

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Job Categories: Customer Care Jobs In Nigeria. Job Types: Full-time. Job Tags: Customer Care Retail Lag jobs and Recruut jobs. Salaries: N200,000-N300,000.


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