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7 Jan 2019

Full-time Sahara Group Cv Submission 2019

Nigeria Job bucket Staff Anywhere

Job Description

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

The Job : IT Desktop Support Analyst

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Job Grade: Officer
Line Manager: IT Manager

Purpose Statement

  • The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The duties of an IT support analyst are wide-ranging and vary widely from one organization to another. The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
  • To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems
  • Technologies, system administration and use of Microsoft Office tools.
  • Other duties may include: End user education and IT Project implementation.

Key Deliverables

  • Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
  • Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance.
  • Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance.
  • Interface with 3rd party service providers.
  • Provide periodic reporting of IT Support operations.

Knowledge/Skills

  • Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.)
  • Hardware and software troubleshooting skills
  • Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
  • Dexterity in setting up and managing switches and routers
  • Good report writing skills
  • Good IT process understanding
  • Very good problem solving skills – frequently under various sorts of constraints and stress

Minimum Qualification/ Experience:

  • A Bachelor’s degree in the field of Computer Science/Engineering
  • 0 – 3 years qualitative experience in technology deployment or support
  • Certifications will be an added advantage.
  • Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language.

Personality Traits:

  • Highly analytical, hard-working,
  • Creative & Logical,
  • Organized, Professional conduct,
  • Resourceful,
  • Good interpersonal skills

Working Relationships 

  • 2nd and 3rd Tier IT Support team
  • 3rd party service providers
  • Sahara Group staff
  • Other Stakeholders

How To Apply

Applicants should send their CV to: [email protected]

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Job Categories: IT & Telecommunication Jobs In Nigeria. Job Types: Full-time. Job Tags: IT Desktop Support Analyst jobs and Sahara Group jobs. Salaries: N300,000 - N400,000 and N400,000 - N600,000.

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